Frequently Asked Questions
What is TotalNeeds?
TotalNeeds is a service marketplace that connects customers with trusted service providers for different service needs.
How do I request a service?
To request a service, select a category, choose the service you need, set your location, select a vendor, provide a description, add images if necessary, review your request, and submit it.
How do I find a service provider?
You can find a service provider by selecting the service you need and choosing from the available vendors in your location.
Can I choose a specific vendor?
Yes. You can select your preferred vendor from the available service providers before submitting your service request.
How do I set my service location?
You can set your service location by entering your address or using the available location selection feature when requesting a service.
Can I add images to my service request?
Yes. You can add images to your request to help the service provider better understand the problem or service you need.
How do I track my service request?
You can track the status of your service request from your customer dashboard.
What happens after I submit a service request?
After submitting your request, the selected vendor can review the request and respond based on their availability and ability to provide the service.
How do I contact a service provider?
You can contact a service provider through the available communication options provided for your service request.
Can I cancel a service request?
Yes. You may be able to cancel a service request depending on its current status and the cancellation rules of the platform.
How do I contact TotalNeeds support?
You can contact TotalNeeds support through the support section, where you can view frequently asked questions, contact information, or chat with support via WhatsApp.
What should I do if I have a problem with a service?
If you experience a problem with a service, contact the service provider first or contact TotalNeeds support for assistance.
Is my personal information safe?
TotalNeeds takes reasonable measures to protect your personal information and uses security practices to help keep your account data safe.
Do I need an account to request a service?
Yes. You need to create an account and log in to use features such as requesting services and managing your requests.
How do I update my profile information?
You can update your profile information from your account or profile settings in the customer dashboard.
How do I change my password?
You can change your password from your account settings. If you have forgotten your password, use the password recovery option.
Can I request more than one service?
Yes. You can submit separate service requests for different services based on your needs.
What information should I include in a service request?
Provide a clear description of the service you need, your location, and any relevant images or additional information that can help the vendor understand your request.
How do I know if my service request was submitted successfully?
After successfully submitting a service request, you should receive a confirmation and be able to view the request in your customer dashboard.
What should I do if I cannot find the service I need?
If you cannot find the service you need, contact TotalNeeds support for assistance or information about available services.